Due to Covid-19, stores restrict the number of people that can be on their premises at any one time. There are two ways to do this.
Social distancing in stores with virtual queuing
First, retailers can use virtual queuing for in-store customers, where they can wait safely somewhere else (in the comfort of their homes or cars) and get called in when it’s their turn to enter the store. Customers can monitor their time in the virtual queue in real-time, and service providers can make sure they get the number of people on-premises is under control.
Curbside pickup with virtual queuing to support retail social distancing
The second solution is for retailers who enable shopping via webshops with a scheduled pick-up. This practice is also known for curbside pickup, in-store pickup, or click and collect. Customers can choose the time slots that suit them, get a reminder of the scheduled pick-up via a text message which also contains a link, and activate the link to announce their arrival. This link activation will send a notification to the staff, which will then hand the prepared order to the customers. With a virtual queuing system, retailers can provide seamless curbside customer service.