Customer gets in line – Customer uses their phone to scan QR code posted outside of premises (for example, on the front door or on the window)
Customer chooses the service and receives a mobile ticket
Customer waits remotely (in their car or home, for example), and monitor their place in line on the phone. They will be able to see the real-time updates, their place in line, and the expected waiting time until their turn
When it’s their turn, a staff member calls the customer using a mobile app
The service is delivered and received at a safe distance
Avoid physical queues
There's no need to queue outside the store. Customers can wait in the comfort of their car or other safe location.
No waiting times
Book a time to shop in advance and arrive at a scheduled time to avoid waiting in line.
No set up
There is nothing for a customer to download or configure. Everything works using a simple web interface.
General questions about virtual queuing systems
What is a virtual queue management system?
A virtual queue management system is a system that places customers in a virtual waiting line or queue, where they don’t have to physically wait in line to get a service. With a virtual queue management system, customers can wait remotely as they are not confined to any waiting spot.
How does a visitor get into the virtual queue?
The customer’s place in the virtual queue is secured by an identifier like a printed ticket, or managed through their mobile phone with an SMS, mobile ticket or queuing app. The identifier is often given upon arrival but can be provided in advance when booking an appointment. Because the place in the queue is secured, there is no need for a physical waiting line.
How does virtual queuing work?
There are several ways customers can get in line, but here is the step-by-step example of the most common way:
In-store social distancing
Ensure in-store social distancing by enabling customers to join a virtual queue from their phone or a host and to receive updates while they wait their turn to enter the store or receive service.
Access to a venue, facility or experience
Add customers to a waitlist, manage expectations, and update them as their turn to enter your venue, facility or experience draws near.
Contactless online order pickup
Offer safe, fast and engaging online order pickup from your store entrance or curbside, by allowing customers to check-in and stay updated while store associates locate and bring their order to them.
Customer check-in and loyalty recognition
Customers can check-in to store by the host, phone, SMS, or kiosks to receive tailored information and to enable your store associates to manage, recognize, and support them.
Queues for information, returns or check-out desks
Triage customers need through store associate or self-service interfaces then direct them to the right queue and keep them informed while they wait.
Request assistance from anywhere in-store
Enable customers to use self-service kiosks, SMS, buttons or their phones to call for help from anywhere in-store.
The following are the use cases of Bookingkare Queuing System